General
This website www.lilyblueinteriors.com is owned and operated by Lily Blue Interiors.
Changes to Terms & Conditions
We reserve the right to change these terms & conditions from time to time so would recommend that they are reviewed regularly.
All changes are effective as and when they are published on the website.
Intellectual Property & Content
All trademarks, logos, images and content remain the property of Lily Blue Interiors and/or its affiliates, licensors or suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Lily Blue Interiors, unless for personal use.
Accuracy of Content
All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding. Every effort is made to ensure that the colour and design of the product appear as accurately as possible, however the actual colours you will see can vary dependent upon your computer equipment and as such we cannot guarantee that the goods on delivery will reflect the colour on your computer. Some of our items are designed to have a weathered or rustic finish and so may have intended imperfections and flaws.
Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith Lily Blue Interiors shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites.
Damage to your computer
Although we make every effort to make sure that this site is free from viruses and defects unfortunately we cannot guarantee that use of this website or those linked from it will not cause damage to your computer. Lily Blue interiors will not be liable for any loss or damage caused from the use of this site.
Terms of Sale
All orders are subject to availability and confirmation of the order price. When placing an order with Lily Blue Interiors you must be over 18 years of age, be legally capable of entering into a binding contract and possess a valid credit or debit card acceptable to us.
We accept payment via PayPal and Stripe.
Contract
When an order is placed you will receive a confirmation email, this email is just an acknowledgement and does not constitute acceptance. A contract will be formed once the goods that you have ordered have been shipped to you.
Pricing & Availability
While we try to ensure that all details, descriptions and prices that appear on the website are correct some errors may occur. If we discover an error in price for any goods that you have ordered we will inform you as soon as possible and ask you to either re-confirm the order at the right price or cancel. If you choose to cancel and have already paid for the goods you will receive a full refund.
All prices listed on this website are correct at the time of publication and are in pounds sterling (£), and are inclusive of UK sales tax (VAT) at the current rate.
Returns
Returns of unopened and re-saleable items are accepted up to 14 days from the receipt of your goods, this EXCLUDES those items which are customised or made to order which covers.
We provide a free returns service on any orders received damaged, if you wish to return by any other means then this must be arranged at your own expense. The goods will be deemed returned when received by Lily Blue Interiors. Returns for reasons i.e. products are defective, will require us to examine the products prior to agreeing to refund any monies. We will do so within a reasonable time period, usually 14 days, and will inform you of our decision.
Discount Codes
Discount codes may be offered to account holders from time to time and may only be used when purchasing through the account from which they were offered. Promotional discount codes may also be offered in respect any, or specific products or purchases made on the website and we reserve the right to withdraw them without prior notice. Discount codes may not be combined with any other sales, coupons or discount codes. Discount codes MUST be entered at the time of purchase on the view cart page, and cannot be applied retrospectively.
Lily Blue Interiors values the personal information you provide to us and we wouldn’t want to use it in a way that you won’t expect. This Privacy Notice explains how we protect your privacy and how you can control how we use your personal information. If you want to change the way in which we use your data or if you have a question about how your personal information is used please contact us using the methods below:
• Email:lilyblueinteriors@hotmail.com
The information you provide to us
When you provide your information to us directly via our website, over the phone or face to face we only ask you to supply information that we need in order to provide the service you have requested. We will normally ask you to provide us with:
• Your name
• Your contact details
You may also provide your information to us via another website for example a Facebook Group when you enquire to become one of our customers.
Information provided to us via cookies
Our web site uses cookies which you can disable using your browser options. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on your computer’s hard drive and are used by web sites to simulate a continuous connection to that site. In order to make our site more responsive to your needs we use cookies to track and manage information relative to your specific interests. In this way, we can tailor our site to your needs, deliver a better and more personalised service and track the pages on our site that you visit. The use of cookies automatically identifies your browser to our computers whenever you interact with our site. You should note that if you do disable cookies, you may not be able to access all the services on this site.
How we use your data
We use your personal information in a number of ways to:
• Provide you with the service or information you’ve requested
• Enable you to take part in our online assessments and surveys
• Keep you informed and updated on relevant products you may be interested in
• Improve our website and the range of services and products we provide
• Provide you with useful information about data news, events and conferences
• Administer your account
• Assist our customers with data processing services
For the avoidance of doubt, we do not store credit card details and only share payment details with our payment gateway provider. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
Who we share your data with
We do not share or sell your data to any other company without your prior consent other than those processors we use for our business operations who process your data under our control:
• Microsoft UK who provide our office & email system hosting
• Stripe, PayPal who provide online payment gateway services to us
In all cases the servers where your personal data is stored and processed are located in the European Economic Area or other areas where adequate standards of protection are in place in line with EU law.
Under some circumstances we may be required to disclose or share your information without your consent, for example if we are required to by the police, the courts or for other legal reasons.
How we keep your personal information safe
We take our obligations to keep your personal data safe and secure very seriously.
Within Lily Blue Interiors, access to your personal information is strictly controlled on a ‘need to know’ basis. Staff members are only allowed access to your personal data if they have been sufficiently trained in data handling. We have specific technical controls in place to restrict access and these are monitored regularly.
How long we keep your personal information
We keep your personal information in line with our data retention policy. This means that we will remove data which have collected directly from you from our systems if we haven’t had any direct contact with you during the last 12 months
For data provided to us by our clients, we are governed by their data retention rules as specified in their privacy notices.
In certain circumstances, we have a statutory obligation to keep your personal information for a set period of time for example financial information (normally 6-7 years) for financial auditing purposes.
How you can find out about the information we hold about you
You have the right to request a copy of the information that we hold about you.
If you would like a copy of some or all of your personal information, please email or write to us using the contact details in this policy.
We will get in contact to verify your identity and if we do hold information about you we will:
• Give you a description of it
• Tell you why we are holding it
• Tell you who it could be shared with
• Let you have a concise and clear copy of the information
Our legal basis for processing your personal information
Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the services you have contracted with us to provide.
However, when we are communicating with you regarding products and services you may be interested in receiving from us in the future, our basis for processing is our legitimate interest as we are communicating with you in the context of your corporate activity and identity and not in relation to your private life.
Asking us to suppress or remove your personal information
Should you further wish for us to remove your information entirely (and assuming we have no other obligation to keep it) then please let us know and we will do this – but we would encourage you to let us use it for suppression purposes only.
What to do if you have a complaint
If you have a complaint please contact us at lilyblueinteriors@hotmail.com we will deal with your request promptly.
Links to other websites
We link our website directly to other sites. This privacy notice does not cover the links within our site linking to other websites and organisations. We encourage you to read the privacy statements on the other websites you visit.
Sale of business
Should Lily Blue Interiors be sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business. We will notify you should this occur and you will have the opportunity to request suppression or deletion at that time.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 06/08/2021.